ERS Customer Service Standards
Customer service standards are a set of rules that are derived from the ERS’s Vision; they aim to give direction to the ERS's strategic and business activities as well as its conduct in order to realise the Vision.
WHAT ARE SERVICE STANDARDS
Service standards are a set of guidelines that govern the conduct of all staff towards ensuring quality service delivery by the Authority. Effective customer service standards are defined in very specific terms to ensure that employees understand what they are required to deliver. These standards will also be the tool used to measure the ERS's performance in relation to customer service.
ERS Customer Standards (click here to view the handbook)
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