The ERS's strategic approach is driven through four (4) focus areas:
COST EFFICIENCIES - To collect the required revenue effectively and efficiently, manage cost of doing business whilst building a financially sustainable organisation.
CUSTOMER AND STAKEHOLDER CENTRICITY - To deliver customer and stakeholder centricity.
HUMAN CAPITAL - To attract, retain and build capacity of our staff to meet our revenue, operational and strategic objectives.
MODERNISATION - Develop an effective institutional framework that promotes correct, uniform and consistent administration of revenue laws/legislation and ease of doing business with and within ERS
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